Criterios de interpretación de los requisitos de
ISO 9001:2015
--------------------------------------------------------------------------------------------------------------------------- take actions to address the non-conformance;
- take actions to discontinue product until matters have been addressed;
- take actions to authorise continued use subject to concession with agreement of
users and other stakeholders;
- take actions to rectify matters where the product has already been supplied or been
used.
Records of actions taken in respect of the system’s handling of non-conformities must be maintained
and stored for future reference.

9. Performance evaluation
9.1 Monitoring, measurement, analysis and evaluation
9.1.1 Company set out to meet customer requirement expectations and requirement
through the performance of its organization and quality of its outputs. To achieve this it
needs to know the perception of the customer, as the customer is the direct recipient of the
products or services.

9.1.2 Customer satisfaction
System monitoring and measurement focuses on the performance of the quality system and
its improvement, and for this reason the company needs mechanism that gatherer
objectives evidence of its operation from the perspective of customers. Common way to
gathering such information includes: customer satisfaction survey; user opinion; guarantee
claims, maintenance requests.
9.1.3 Analysis and evaluation
Company is required to identify, gather, collate and apply appropriate methods to analyse
data and other information pertinent to the effectiveness of the management. The focus the
continual improvement. Much of the data will have been acquired from system audits

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