Chapter 18

Troubleshooting

[Perform cleaning (warning)]
Probable cause

Action

Cleaning needs to be conducted. Cleaning must be performed
if more than 7 days have passed since the last cleaning.

Click [Execute] in the [Help] dialog box.
The [Cleaning] dialog box appears on the screen.
You cannot run samples until the cleaning is complete.
For details, see the following:
(➤P.271 "Chapter 17: 17.6 Cleaning")

Errors related to the auto loader
[Rotor initial position error]
Probable cause

Action

• An error occurred while initializing the auto-loader as the
instrument started up.
• An error occurred while initializing the auto-loader when the
analysis mode was switched to auto-loader analysis mode.

Click [Execute]. An auto loader motor test will be executed.
If the error still occurs, contact your authorized local Sysmex
representative.

[AutoLoader error]
Probable cause

Action

• The auto-loader encountered an error as the instrument
started up.
• The auto-loader malfunctioned while measurement was
being performed.

Click [Execute]. An auto loader motor test will be executed.
If the error still occurs, contact your authorized local Sysmex
representative.

[Rotor drawer table error]
Probable cause

Action

The auto-loader is open or is not closed properly.

Check if the auto loader is closed completely and click
[Accept]. If the error still occurs, contact your authorized local
Sysmex representative.

[Can't read rotor No.]
Probable cause

Action

• The rotor has not been placed in the auto loader.
• There is no barcode label on the rotor, or the instrument
was unable to scan the barcode.

Click [Accept]. Check if the rotor is placed in the auto loader
and/or the barcode label on the rotor is properly attached and
readable.
For details on the rotor barcode label, see the following:
(➤P.45 "Chapter 7: 7.3.1 Barcode labels for rotors")
Place the rotor on the auto loader again and start the run.
If the problem persists, there is a possibility of a barcode
reading error. Conduct a barcode reader test.
For details on the barcode reader test, see the following:
(➤P.283 "Chapter 17: 17.13 Barcode reader test")

306/312
XF-1600 Instructions for Use