Chapter 18

Troubleshooting

Errors related to communications
[Host communication failure occurred.]
Probable cause

Action

Communication error occurred during query to the host
computer.
Communication information from the host computer may be
inconsistent.

Click [Accept] in the [Help] dialog box.
Check the host computer version.
For details, see the following:
(➤P.248 "Chapter 15: 15.4.14 Host computer")
If the versions are consistent, contact your authorized local
Sysmex representative.

[Host communication message is inconsistency.]
Probable cause

Action

Communication information from the host computer is
inconsistent.

Click [Accept] in the [Help] dialog box.
Check the host computer version.
For details, see the following:
(➤P.248 "Chapter 15: 15.4.14 Host computer")
If the versions are consistent, contact your authorized local
Sysmex representative.

[Cannot get order from host Computer]
Probable cause

Action

The order information from the host computer does not match
the query from the IPU.

Click [Accept] in the [Help] dialog box.
Check the order information registered in the host computer.
For details, see the following:
(➤P.248 "Chapter 15: 15.4.14 Host computer")

[Auto report printing has failed.]
Probable cause

Action

The graphic printer is not properly connected to the
instrument.

Check if the graphic printer is properly connected to the
instrument, and manually print the report.

[PDF output of Auto report failed.]
Probable cause

Action

There is not enough free space on the hard disk drive, or the
logged-on user does not have access to the specified folder.

Check the space on the hard disk drive or the user's access
right to the folder, and export the PDF manually.

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XF-1600 Instructions for Use