Chapter 18

Troubleshooting

Errors related to quality control (QC)
[L-J error]
Probable cause

Action

A QC error (value over the control limit value) occurred.

Click [Accept] in the [Help] dialog box and check the L-J
charts. Check the quality control material. Prepare the quality
control material as needed and rerun the daily QC.
• If the error persists
Execute cleaning. For details, see the following:
(➤P.271 "Chapter 17: 17.6 Cleaning")
• If the error still persists
Perform baseline setup again then re-run daily QC.
For baseline setup, see the following:
(➤P.69 "Chapter 9: 9.8 Performing baseline setup")
For performing daily QC, see the following:
(➤P.73 "Chapter 9: 9.9 Performing daily QC")
• If the error still occurs after you have taken all the above
actions, contact your authorized local Sysmex
representative.

[QC error]
Probable cause

Action

Concentration of the quality control material is too high or low,
or hardware-related errors exist.

Click [Accept] in the [Help] dialog box and check the quality
control material. Prepare the quality control material as
needed and rerun the material.
• If the error persists
Execute cleaning. For details, see the following:
(➤P.271 "Chapter 17: 17.6 Cleaning")
• If the error still persists
Perform baseline setup again then re-run daily QC.
For baseline setup, see the following:
(➤P.69 "Chapter 9: 9.8 Performing baseline setup")
For performing daily QC, see the following:
(➤P.73 "Chapter 9: 9.9 Performing daily QC")
• If the error still occurs after you have taken all the above
actions, contact your authorized local Sysmex
representative.

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XF-1600 Instructions for Use