Chapter 18

Troubleshooting

[Aspiration unit left-right motor error]
Probable cause

Action

The aspiration unit left-right motor has malfunctioned.

Click [Execute] in the [Help] dialog box.
An aspiration unit motor test is executed.
If the error does not clear, the instrument requires servicing.
Contact your authorized local Sysmex representative.

[Tube holder motor error]
Probable cause

Action

The sample tube holder motor has malfunctioned.

Remove the sample tube, and then click [Execute] in the
[Help] dialog box.
A tube holder motor test is executed.
If the error does not clear, the instrument requires servicing.
Contact your authorized local Sysmex representative.

Errors related to the sample holder
[Tube remains in tube holder]
Probable cause

Action

• There was a tube remaining in the sample tube holder when
the instrument started up.
• There was a tube remaining in the sample tube holder when
the analysis mode was switched to manual analysis mode.

Remove the remaining tube from the tube holder and click
[Accept].

[Two tubes are in tube holder]
Probable cause

Action

Both a regular sample tube and a micro collection tube are set
for manual analysis.

Remove the sample tube that will not be run, and then click
[Accept] in the [Help] dialog box.

[No tubes are in tube holder]
Probable cause

Action

No sample tube is placed in the sample tube holder.

Click [Accept] in the [Help] dialog box.
Place a sample tube.

Errors related to the orders
[Unmeasured Workitem not active]
Probable cause

Action

No unmeasured workitem is activated at the time of manual
analysis.

Click [Accept] in the [Help] dialog box.
Activate the workitem you want to run and then execute
analysis.

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XF-1600 Instructions for Use