Criterios de interpretación de los requisitos de
ISO 9001:2015
--------------------------------------------------------------------------------------------------------------------------involved with ensuring the practical resourcing of the QMS in operation, so, these
considerations are taken in account:
-

Knowledge, skill and competencies of those staff and members of the workforce
with responsibilities for the implementation of the quality management.
Awareness and skills training to maintain, expand and diversify the knowledge and
skill base associated with the operation of the quality management.
Successions issues associated with maintaining the knowledge and skill base for
quality management in long term.
Monitoring of labour related outputs and maintenance of the ongoing skill base
necessary to the continued application of the quality system.

One example of quality technician:
- Knowledge in process checking
- Carrying out calibrations activities.
- Internal quality audit.
7.1.3 Infrastructure
Infrastructure encompasses the provision of building, the equipment pre-requisite to the
execution of business processes and all the supporting services necessary to their activity.
The provision of infrastructure is influenced by the following:
-

the core business of the company;
process which deliver the business output;
Requirements of the physical workplace and workspace.

The must identify the equipment and installations which need maintenance and keep the
records of maintenance as evidence.

7.1.4 Environment for the operation of processes
The work environment is intimate related with these conditions that the work carries out in,
and it could affect the quality of the process or their output, it includes:
-

physical factors such as noise, high or low temperature, humidity, lighting, etc;
socials: sex discrimination, racism
psychological: stress, mobbing

The new version of standard stresses the importance of social and psychological factor.

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