Criterios de interpretación de los requisitos de
ISO 9001:2015
--------------------------------------------------------------------------------------------------------------------------Strengths
Weakness
Internal issues

External issues

Level of staff understanding
Good knowledge base
Willingness to adapt
Commitment to quality

Image of bureaucracy
System complexity
Additional paperwork

Opportunities
Improved system
Business advantage
Expanded market
High uniform standards

Threats
Stakeholders perception
Competitive disadvantage
Requirements of standards.

Table 1. Example of SWOT application
In chapter 6 we will see how to use this information and how to get benefit from it.
4.2 Understanding the needs and expectations of interested parties.
Who are stakeholders?
Meeting requirements of clients and get their satisfaction are the main purpose of this
International standard. Chapter 4.1 shows that interested parties are not only clients.
Definition of a Stakeholders or interested parties:
person or organization (3.2.1) that can affect, be affected by, or perceive itself to be
affected by a decision or activity
Some examples of interested parties could be:
-

Suppliers
Strategical allies
Inverters
Board of directors
Supply chain partners
Public administrations.

The organization shall decide which party’s expectationss they are interested to meet them.
There are some examples of expectations from construction industry:

27