Criterios de interpretación de los requisitos de
ISO 9001:2015
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0.2 Quality management principles
The principles of the quality management are the foundation of own quality system. These
principles are mentioned on ISO 9000:2015, Quality management systems — Fundamentals
and vocabulary with following clarifications:
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Customer focus: the main focus of quality management is meet customer’s
requirement and to strive to exceed customer expectations.
Sustained success is achieved when an organization attracts and retains the
confidence of customers and other interested parties. Every aspect of customer
interaction provides an opportunity to create more value for the customer.
Understanding current and future needs of customers and other interested parties
contributes to sustained success of the organization.

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Leadership: Leaders at all levels establish unity of purpose and direction and create
conditions in which people are engaged in achieving the organization’s quality
objectives.
Creation of unity of purpose and direction and engagement of people enable an
organization to align its strategies, policies, processes and resources to achieve its
objectives.

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Engagement of people: Competent, empowered and engaged people at all levels
throughout the organization are essential to enhance its capability to create and
deliver value.
To manage an organization effectively and efficiently, it is important to involve all
people at all levels and to respect them as individuals. Recognition, empowerment
and enhancement of competence facilitate the engagement of people in achieving
the organization’s quality objectives.

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Process approach: Consistent and predictable results are achieved more effectively
and efficiently when activities are understood and managed as interrelated
processes that function as a coherent system.
The quality management system consists of interrelated processes. Understanding
how results are produced by this system enables an organization to optimize the
system and its performance.

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