INFORMATION TECHNOLOGY FOR DEVELOPMENT

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Figure 4. Major themes in the literature.

Figure 5. Keyword association map of the selected literature.

5. Findings of review based on major themes from literature
This section explores the four major themes identified to study the interaction of different stakeholders in a democratic setup for delivering DCE. We have also attempted to identify the significant
supportive or obstructing factors for each of these themes. The objective was to uncover the contextual relationship between the different stakeholders.

5.1 Multi-Channel service delivery for e-governance
The use of ICT and digital strategies by democratic actors (governments, elected officials, media, political organizations, citizens/voters) for political and governance processes of local communities,
nations, and the international stage has been termed as e-democracy. E-government is a subset
of this setup and pertains to provisioning services, information, and e-participation of the public